How do I get my Outlook signature updated in Xink?

As we continue to go through and answer all your burning questions, we get a lot of questions regarding your Outlook signature–it’s our most popular email service integration–so we thought we’d put a bunch of your questions into one place here. What is that dang Red X in my Outlook signature? We take this question […]

Published: 3/9/2016 by Eric Kotchi

As we continue to go through and answer all your burning questions, we get a lot of questions regarding your Outlook signature–it’s our most popular email service integration–so we thought we’d put a bunch of your questions into one place here.

What is that dang Red X in my Outlook signature?

red-x-outlook-signatureWe take this question particularly seriously because we pride ourselves in being the slasher of Xs, making sure your image appears in your email signature, but sometimes things go wrong and we’re here to help you make it right.

Most often this happens when you have updated email signatures in Outlook 2013–recipients may not see the image or logo, but instead a Red X shows up in the recipient’s inbox. Simply close Outlook and reopen it. This will enable your image or logo to be shown again in the recipient’s inbox with no need to insert the image again or to make changes to your design.

The Devil’s X may also be appearing simply because you need to update your Xink. All you have to do is, with Outlook still open, click on your Xink app, then “Update Now,” and wait for the confirmation popup. When you click “New Email” you should see the full signature. If you still see the Ugly X, restart Outlook and now it’ll be fixed.

But why does my signature in Outlook have an empty box for an image?

If you have a blank box instead of the graphic or image wanted, you probably have Show picture placeholders enabled (a feature for slow Internet connections). You can unclick this simply when you are in the Compose Email window. If you have Outlook 2010 or Outlook 2013, in a New Email, click File > Options > Mail > Editor Options. When you select Advanced, scroll down and uncheck “Show Picture Placeholders” > OK. Voila!

image-placeholder-outlook-signature

Where did my Outlook email signature update go?

For Xink we have the following automatic updates:

  • Outlook for Windows = every 15 minutes
  • Outlook for Mac = available immediately but you need to manually click Update in the app
  • Outlook for Web (Office 365) = every hour
  • Gmail for Work (Google Apps) = every hour

If your Desktop has hibernated or gone to sleep, this time starts when you wake it up.

How can I overcome Outlook signature character limits?

First, remember the KISS Rule: Keep it simple, stupid. First, while Outlook is unlimited, OWA Outlook for Web has an 8KB limit. If your OWA signature looks incomplete that’s because you got cut off. Really, that should be enough, but if you just have a little more to say, no worries, Xink to the rescue to help you overcome the system.

  • Clean your HTML code and remove redundant (invisible) HTML tags
  • Remove line breaks which account for 2 characters each

Why does my Outlook signature look so jumbo?

Like Alice’s Drink Me potion, in Outlook 2007, Outlook 2010, and Outlook 2013 it can seem like your logo and/or signature gets bigger and bigger with each reply.  But don’t worry, it’s not. The default Display Size in Windows is not 100 percent but rather 125 or even 150 percent–no wonder! You’ve got to either get used to seeing these falsely giant email signature images in your inbox or you can set your Windows back to 100 percent by following these steps. Either way, this is an illusion, not a reality.

What other small ways can we make sure your Outlook signature looks great all the time? Tell us below!